royalbaji Privacy Policy
Your personal information is our highest priority. This policy describes in detail how royalbaji collects, uses, and protects your information.
This privacy policy applies to the use of all services on the royalbaji platform. By using our website, you agree to the terms of this policy. Please read the full policy carefully before registering.
About Data Collection
royalbaji collects certain personal information in order to provide the best service to its users. This data collection is always carried out in a lawful, fair, and transparent manner. We only collect information that is essential for the smooth operation of our services.
1.1 Information You Provide Directly
When you open an account at royalbaji or contact us, we may collect the following information:
- Full name and date of birth (for age verification)
- Valid email address and contact details
- Bangladeshi national identity card or passport details (for identity verification)
- Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank transfers)
- Secure password (stored in encrypted form)
1.2 Automatically Collected Information
When you use our platform, certain information is automatically collected through technical means:
- Internet Protocol (IP) address and device type
- Browser type, language, and version
- Time spent on the platform and pages visited
- Information collected through cookies and similar tracking technologies
- Gaming history and betting-related activity
Purpose of Data Use
royalbaji uses collected personal information only for specific and lawful purposes. We never sell your information to third parties or use it for any unauthorised purpose.
2.1 Primary Use
- Creating, managing, and securing your account
- Processing deposit and withdrawal transactions
- Meeting legal obligations to prevent fraud and money laundering
- Ensuring age verification (21+)
- Providing bonuses and promotional offers
2.2 Use for Service Improvement
- Improving platform functionality and user experience
- Resolving technical issues and providing customer support
- Monitoring gaming behaviour to ensure responsible gaming
- Sending important notifications related to services
royalbaji will never ask for your financial PIN, OTP, or full password via email or live chat. If you receive any such request, please notify our support team immediately.
Data Storage and Protection
royalbaji treats the security of your personal information with the utmost importance. We use industry-standard security technology to protect your information from unauthorised access, alteration, disclosure, or destruction.
3.1 Technical Security Measures
- Use of 256-bit SSL (Secure Socket Layer) encryption technology
- All financial transactions are conducted through secure encrypted channels
- Passwords stored using hashing and salting methods
- Regular security audits and vulnerability testing
- Physical and digital security measures at data centres
3.2 Data Retention Period
We may retain your information while your account is active and for a specified period after account closure to meet legal obligations. Financial transaction records are kept in compliance with anti-money laundering laws.
Once the legally required retention period has passed, we securely delete or anonymise your personal information so that your identity can no longer be identified.
Data Sharing with Third Parties
royalbaji does not sell your personal information to third parties. However, in certain circumstances, limited information may be shared with trusted partners to ensure the smooth operation of our services.
4.1 Permitted Data Sharing Scenarios
- Payment processors: Information required to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners
- Identity verification services: Authorised third parties to complete the KYC (Know Your Customer) process
- Legal authorities: Relevant authorities in the case of court orders, investigations, or legal obligations
- Technology service providers: Contracted providers for hosting, security, and analytics services
4.2 Third-Party Obligations
All third parties with whom we share information are contractually bound to comply with our privacy standards. They may only use the information for specified purposes and have no right to use it for any other purpose.
Cookie Policy
The royalbaji website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our platform remember your preferences and session information.
5.1 Types of Cookies Used
- Essential cookies: Required to maintain login sessions and ensure security
- Functionality cookies: For remembering language preferences and other personal settings
- Analytics cookies: For understanding how the platform is used and for service improvement
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent certain important features of the platform from working correctly, such as maintaining your login session or completing transactions.
Your Rights and Choices
royalbaji believes every user should have control over their own information. For this reason, we provide you with the following rights regarding your information:
- Right of access: The right to know what information we hold about you and to receive a copy
- Right to rectification: The right to correct inaccurate or incomplete information in your account
- Right to erasure: The right to request deletion of your personal information in certain circumstances
- Right to restrict processing: The right to request restriction of the processing of your information in certain circumstances
- Right to opt out of marketing communications: The right to unsubscribe from promotional emails or messages
- Right to complain: The right to lodge a complaint with the relevant authority in the event of a privacy breach
To exercise any of the above rights, please contact us via our 24/7 live chat or email. We will handle your request as promptly and effectively as possible.
Protection of Minors
royalbaji strictly prohibits persons under the age of 21 from opening an account or using the platform. We do not knowingly collect or process information from any person under the age of 21.
National identity card or passport verification is carried out at the time of registration for age verification. If we become aware that a user is under 21 years of age, their account will be immediately closed and the collected information will be securely deleted.
To parents and guardians: If you become aware that your child is using our platform, please notify our support team immediately.
Changes to the Policy
royalbaji may update this privacy policy from time to time. Changes may occur due to legal requirements, new services, or technology. We will notify you in advance of any significant changes.
If you continue to use our platform after the updated policy takes effect, it will be considered that you have accepted the new policy. The date of the most recent update is always shown on this page.
We recommend that you review this policy on a regular basis so that you are always informed about how your information is being managed.
Responsible Gaming and Data Protection
royalbaji considers responsible gaming to be one of our core principles. We monitor your gaming behaviour in order to identify problematic gaming patterns at an early stage.
Data collected for this purpose is used solely for your protection — such as setting deposit limits, self-exclusion facilities, and supportive interventions. This information is never used against you or for marketing purposes.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Privacy Support
If you have any questions about our privacy policy or wish to exercise your data rights, please contact us.
Live Chat Support
Our support team is available in Bengali via live chat 24 hours a day, 7 days a week. Chat with us directly for any privacy-related questions or requests.
Response time: Immediate
Email Us
For written privacy requests or data deletion applications, please contact us by email.
Also read our full Terms and Conditions and Responsible Gaming Policy.